PRIVACY POLICY

Effective Date: January 25, 2026

Last Updated: January 25, 2026

 

PESTWISE, including its affiliates, divisions, and operating entities (collectively, “PESTWISE,” “we,” “us,” or “our”), recognizes the importance of safeguarding the privacy, confidentiality, and integrity of personal information entrusted to us in the course of our business operations.

 

This Privacy Policy sets out the principles, standards, and governance framework under which personal information is collected, used, disclosed, retained, safeguarded, and otherwise managed, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

 

This Privacy Policy applies to personal information collected by or on behalf of PESTWISE through the website located at www.pestwise.ca (the “Website”), as well as through any other interaction, communication, transaction, or engagement, whether electronic, written, oral, or otherwise.

 

By accessing or using the Website, or by providing personal information to PESTWISE by any means, individuals acknowledge that they have read, understood, and accepted this Privacy Policy.

1. ACCOUNTABILITY

PESTWISE is accountable for all personal information under its custody or control and has implemented internal policies, procedures, and safeguards designed to ensure compliance with applicable privacy laws.

Overall responsibility for privacy compliance rests with PESTWISE management. Certain administrative or operational functions may be delegated to employees or service providers; however, such delegation does not relieve PESTWISE of its accountability.

Contact Information:
PESTWISE
Ontario, Canada
Phone: +1 (437) 561-2718
Email: info@pestwise.ca

2. DEFINITIONS AND INTERPRETATION

For the purposes of this Privacy Policy:

  • “Personal information” means information about an identifiable individual, or information that can reasonably be linked to an identifiable individual, whether recorded or not.

  • Personal information does not include business contact information used solely for professional or employment-related communications.

  • “Applicable law” includes all relevant federal and provincial privacy statutes, regulations, regulatory guidance, and common law principles.

3. COLLECTION OF PERSONAL INFORMATION

PESTWISE limits the collection of personal information to what is necessary for identified and legitimate purposes and collects such information by lawful, fair, and reasonable means.

3.1 Information Provided Directly by Individuals

Individuals may voluntarily provide personal information when interacting with the Website, submitting inquiries, requesting quotations, or engaging PESTWISE for pest control or related services. This may include, without limitation:

  • Name

  • Phone number

  • Email address

  • Service address or location

  • Description of pest-related concerns

  • Photographs or other supporting materials

  • Preferred method of communication

Information is collected directly from individuals and is limited to what is reasonably required for the stated purpose.

3.2 Automatically Collected Information

When the Website is accessed, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Date and time of access

  • Pages viewed and referring or exit URLs

This information is used for security, analytics, and administrative purposes and is generally aggregated or de-identified.

4. PURPOSES FOR COLLECTION, USE, AND DISCLOSURE

Personal information may be collected, used, or disclosed for purposes including, but not limited to:

  • Responding to inquiries and requests

  • Providing inspections, quotations, and pest control services

  • Scheduling appointments and communicating service details

  • Verifying service locations and pest-related conditions

  • Maintaining internal records and customer relationships

  • Improving Website functionality and performance

  • Meeting legal, regulatory, insurance, and contractual obligations

  • Protecting the rights, safety, and property of PESTWISE, its clients, or others

Use and disclosure are limited to purposes identified at the time of collection, unless otherwise permitted or required by law.

5. CONSENT

Subject to legal exceptions, PESTWISE obtains consent for the collection, use, and disclosure of personal information. Consent may be express or implied, depending on the circumstances and sensitivity of the information.

By providing personal information or continuing to use the Website after notice of this Privacy Policy, individuals are deemed to have provided consent.

Consent may be withdrawn at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit PESTWISE’s ability to provide services.

6. COOKIES AND TRACKING TECHNOLOGIES

The Website uses cookies and similar technologies to support functionality, analyze usage, and improve user experience. Cookies may be session-based or persistent.

Users may disable cookies through browser settings; however, certain Website features may not function properly as a result.

7. DISCLOSURE TO THIRD PARTIES

PESTWISE does not sell personal information.

Personal information may be disclosed where reasonably necessary to:

  • Employees, contractors, or agents performing business functions

  • Third-party service providers supporting hosting, analytics, communications, or systems

  • Regulatory, governmental, or legal authorities where required or permitted by law

Appropriate contractual or other safeguards are implemented to protect personal information disclosed to third parties.

8. RETENTION OF PERSONAL INFORMATION

Personal information is retained only for as long as necessary to fulfill the identified purposes or to comply with legal, regulatory, insurance, or internal requirements.

Once no longer required, information is securely destroyed, erased, or anonymized.

9. SAFEGUARDS

PESTWISE uses administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information to protect against unauthorized access, loss, misuse, alteration, or disclosure. Absolute security cannot be guaranteed.

10. ACCURACY

Reasonable steps are taken to ensure personal information is accurate, complete, and up to date for its intended use. Individuals are encouraged to notify PESTWISE of any changes or inaccuracies.

11. ACCESS AND CORRECTION

Subject to applicable legal limitations, individuals may request access to their personal information and request corrections. Requests must be submitted in writing and may require identity verification.

12. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites. PESTWISE is not responsible for the privacy practices or content of those websites.

13. CHILDREN’S PRIVACY

The Website is not intended for individuals under the age of 13. PESTWISE does not knowingly collect personal information from children. If such information is identified, it will be promptly deleted.

14. CHANGES TO THIS PRIVACY POLICY

PESTWISE may update this Privacy Policy from time to time. Updates will be posted on the Website with a revised effective date. Continued use of the Website constitutes acceptance of the revised policy.

15. GOVERNING LAW

This Privacy Policy is governed by and interpreted in accordance with the laws of Canada and the laws of the Province of Ontario.